Complaints Statement

Crossroad Gloucestershire accepts the rights of service users to make complaints and to register concerns about the services received. It further accepts that they should find it easy to do so.  It welcomes complaints and looks upon them as opportunities to learn, adapt, improve and provide better services.

We have a policy in place that ensures complaints are dealt with properly and that all complaints or comments by service users and their relatives, carers and advocates are taken seriously.

Crossroads Gloucestershire believes that failure to listen to or acknowledge complaints may lead to an avoidable escalation of a problem and supports the principle that most complaints, if dealt with early, openly and honestly, can be rectified.

If you would like to make a complaint, or discuss an aspect of our service which is causing concern, in the first instance please contact:

Name: Jo Goode (Registered Manager)

Telephone: 01594 823414 / 01452 910899

Email: Jo.Goode@crossroadsglos.org.uk

Address: St Annals House, Belle Vue Road, Cinderford, Glos, GL14 2AB